R410A Puron | Minnesota Air University

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Tech Support Job Track

Job Track Overview

Job Track Overview
Job Track - Requirements
How to Login to HVACpartners

Hard Skills: Safety & Liability

Handling, Packaging & Shipping Pressurized Tanks - MAI
Lifting and Rigging - MAI
Liability & Legal Responsibility - MAI

Hard Skills: MAI - Product Knowledge - Self Study

AC 1 Air Conditioning Part 1 of 2 Self Study
AC 2 Air Conditioning Part 2 of 2 Self Study
RTU 1 Self Study Module
Econo 1 Inside-Sales Training Module

Minnesota Air Academy - MAI Training

Section Overview
HVAC 101 (243:03)
Airflow Testing (118:47)
A2L Low GWP Part 1 (59:05)
A2L Low GWP Part 2 (60:49)
Gas Combustion and Furnace Basics (75:44)
Combustion Analysis & Furnace HX Testing (93:26)
EPA Core & Type II (122:34)
EPA PT1 (124:26)
EPA PT2 (99:58)
HVAC Load Calculations (326:56)
RTU 1: Rooftop Units (242:12)
RTU Humidi-Mizers (31:44)
Carrier Infinity System (INFSC) - Installation and Set-Up (39:36)
Carrier Infinity System (INFSC) - Initial Set-Up, Installer and User Menus (107:50)
Carrier 38MURA (30:10)
Gas Furnace - No Heat (GFNHC) Part 1 (48:10)
Gas Furnace - No Heat (GFNHC) Part 2 - Fault Codes and Tips (31:05)
Carrier Inverter Drive AC & HP Part 1 (45:40)
Carrier Inverter Drive AC & HP Part 2 (55:18)
Carrier InteliSense Technology (17:40)
Carrier Technical Information Communication (No Acknowledgement Needed) (5:21)
R-454B - Puron Advance
Warranty (28:50)

Hard Skills: MAI - Distribution Employee Roles - Classroom

Lesson Overview
Roles and Expectations
Distributor Employee Roles
Communications and Work Relationships
Personal Work Habits
Section summary

Hard Skill: MAI - Company Process - Classroom

Warranty - Company Processes
Warranty - Carrier Service Bench

Hard Skills: MAI - Technical Fundamentals - Classroom

Refrigeration Theory
Refrigerants
R410A Puron
Load Calculation Overview
Air Distribution System - Intro/Overview
Airflow Testing and System Balancing - Introduction
Air Filtration Overview
Intro to Pyschrometrics
Pyschrometrics (Pysch)
Advanced Pyschrometrics
Combustion Theory (GC)
Gas Furnace Basics
Advanced Combustion
HVAC Test Equipment and Measurements
HVAC Formulas

Hard Skills: MAI - Building Science - Classroom

Construction Basics
Fundamentals of Load Calculations
State and Local Rules and Codes, Overview
Load Calculations (LDCALC)

Hard Skills: MAI - Mechanical Systems - Classroom

Air distribution system Overview
Hydronic systems Overview
HVAC System Design Theory
Forced Air System Design (FASD)
Fuel Piping System Basics
Fuel Piping Design
Piping Systems, Pipe Fittings, Overview
Flue Gas Venting Overview - Vendor
Flue Gas Venting Systems
Flue Gas Venting System Design
Combustion Air
Refrigeration Piping Basics
Refrigeration Piping System Design
Electrical Systems / Field Wiring
Controls Overview

Hard Skills: MAI - Product Knowledge - Classroom

Section summary
Gas Furnace Types, Application & Selection
Gas Furnace Installation - Classroom (GFIC)
Furn 1 Training Module
Furn 2 Training Module
Residential Heat / Cool Variations
Fan Coils and Electric Furnaces
Air Conditioners - Split Systems
AC1 Classroom Training (AC1)
HP1 Classroom Training (HP1)
Heat Pumps - Water Source
AC and HP Accessories
HVAC Blowers & Blower Motors
Packaged Units - Overview
RTU1 Roof top Units Classroom Training (RTU1)
EcoBlue RTU
Economizer Fundamentals - Classroom (Econo 1)
Refrigeration Piping Basics
Formicary Corrosion
Unit Heaters & Duct Heaters
IAQ
Air Filtration/Air Filters 2
Humidifiers
Makeup Air Units (Heating) Overview
Makeup Air Unit Selection (heating) - Vendor
Makeup Air Units (Cooling)
Makeup Air Unit Selection (cooling) - Vendor
HVAC Motor Overview
HVAC Motors, Advanced
TDP Resources - HVAC Packaged Equipment Design

Hard Skills: MAI - Trade Skills - Classroom

Refrigeration Pipefitting 1
Refrigeration Pipefitting 2
Refrigeration System Dehydration
Refrigeration System Dehydration - Self Study
Refrigerants
Compressors & Compressor Accessories
AC & HP Commissioning
Gas Furnace Installation Overview
High Voltage Power Wiring
Control Wiring of HVAC Systems
Gas Furnace Commissioning
Ductwork Installation
Duct Sizing Theory
General Maintenance
EPA 608 Refrigerant Certification (EPA608) - Training
EPA 608 Refrigerant Certification (EPA608) - Testing
Airflow Testing
Leak Detection - Overview of Methods

Hard Skills: HVAC Electrical - MAI Training

Section summary
Terminology - Volts, Amps, Watts
Electric Resistant Heat
Components
Controls
The Power Supply Grid
Basic Electric Motor Theory
HVAC Motors
Wiring Diagrams

Soft Skills - MRA - Tech Support

MRA Account
Master your Customer Phone Skills
Negotiation Skills - Producing Win/Win Outcomes
Presentation Skills
Customer-Centered Communications
Win Over Angry Customers Through Problem-Solving
Train the Trainer
Customer Skills for Technical Professionals
Diplomacy and Tact

Soft Skills - Job Shadow

Job Shadowing

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R410A Puron

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